Took my older RAV to Broadway Imports to resolve a 2-YO problem that another independent repair shop as well as the dealer couldn't fix. Well, the dealer offered a $1400 "let's start with this but it might not fix it" solution, that I rejected. Broadway Imports knew immediately what the problem was, offered a solution, fixed it for a fraction of the dealer quote, and fixed it same day. Plus they explained the problem without being condescending to this little old lady. I won't hesitate to take either of my vehicles to them in the future. Five stars all the way.